Refund policy

Thank you for buying our courses. We ensure that our users have a rewarding experience while they discover, assess, and purchase our courses.

As with any online purchase experience, there are terms and conditions that govern the Refund Policy. When you buy a training course on XLEdugate, you agree to our Privacy Policy, Terms of Use and refund policy

Our refund policy is as follows:

 

Cancellation & Refunds: Live Virtual Classroom Training

XLEdugate Solutions, reserves the right to postpone/cancel an event, or change the location of an event because of insufficient enrollments, instructor illness or force majeure events (like floods, earthquakes, political instability, etc)

In case XLEdugate cancels an event, 100% refund will be paid to the delegate.
If a cancellation is done by a delegate 7 days (or more) prior to the event, 10% of the total paid fee will be deducted and the remaining amount will be refunded to the delegate.
If a cancellation is done by a delegate within 7 days (or less) of the event, no refunds will be made.
Refund request can be initiated by reaching out to our support team through admin@xledugate.com.
Refunds: Duplicate payment

Refund of the duplicate payment made by the delegate will be processed via the same source (original method of payment) in 10 working days post intimation by the customer.

Note: All refunds will be processed within 10 working days after the refund request is approved by XLEdugate.

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